In our experience, customers that request to return their TigerLady, do so for one of the following reasons...
- They think isn't aggressive enough
- They think it's too hard to squeeze
- They want to buy a more traditional device, like pepper spray, taser, or a gun/knife
Before you make up your mind to return TigerLady, we would very much appreciate that you consider a few things about our product.
- It promotes situational awareness. The goal of TigerLady is to help the carrier feel more confident knowing they've taken a step to ensure their personal safety. Just having it in the hand will make the carrier more aware of their surroundings, and that will make them less of a target to begin with. Instead of engaging with the smartphone (an easy tendency in the age of Facebook, Instagram, & Twitter, and a sure fire way to let a predator know they aren't really paying attention), they've got TigerLady in the hand as a reminder to stay vigilant.
- It's there when you need it. TigerLady can go almost anywhere. Unlike traditional defense items, TigerLady won't set off alarms, and is rarely (if ever) recognized during a bag check so it's there when it's needed - bars, courthouses, office buildings, and the like where traditional items are confiscated, TigerLady will typical make it through. We don't advise bringing it through TSA at the airport - it's a better idea to put it in the checked luggage.
- It's a safe & capable tool. TigerLady's claws are sharp and it's not a toy. We purposefully increased the tension strength of the foam to deploy the claws because we didn't want to add a safety -- TigerLady needs to work instantaneously in a bad situation. If a child got ahold of our product, the tension in the foam is meant to deter misuse. In a dire moment, the adrenaline kicking in would allow most adult women to deploy the claws without issue.
Our product is not a killing tool. It is a stun and run device. The market is flooded with highly dangerous products that wind up in junk drawers all over our country. Why?
- Tasers are too big and heavy and need to be charged.
- Pepper spray goes bad, and the carrier never remembers to change it out
- Pepper spray relies on aerosols, which weaken over time
- Pepper spray can backfire on the sprayer, this is well documented on YouTube
- Knives and guns are often too aggressive and are taken away at bars and checkpoints
With TigerLady, we set out to create a product that women could and would actually carry with them. Pepper spray, tasers, knives... according to our survey research, these items are owned, but rarely carried.
Making a reliable self-defense tool that (1) promotes confidence, (2) will actually be prioritized to go in the purse (3) and won't be confiscated is no easy task.Could it be more intimidating? Of course. That would have been easy, but many women have told us that they don't like, and won't carry super-intimidating and super-dangerous tools. Could it be more lethal, without a doubt, but that wouldn't solve legal and other problems.
If you're still unconvinced, check out these two videos from independent news outlets...
Comments
5 comments
I am very frustrated with your company's lack of communication. Please send me the information on how to return this item. You did not respond to my questions, did not ship on time that I paid for, and you have made it impossible to return the extra items
Please send me the info on how to return them!!!!!
kshazlett@gmail.com
I am also VERY frustrated with your company. No communication at all and I have made 5 attempts to reach someone to get information to return my purchase. Also, conveniently no phone number available to contact you. Please send me information to return this product!! My next communication will be with the better business bureau!
Janice Froelich
I wish I read the return comments before purchasing the Tiger Lady. I have sent two emails about returning a defective product and I have yet to hear anything from them. Their return form is bogus where it leads you to no form. Also the product is not what I expected. You are better off carrying a plastic pointed toy as the Tiger Lady doesn't feel sturdy and the claws retraction gets stuck. Faulty product--DON'T BUY!
Thanks for your comments and feedback. All customer emails are read and responded to within 7 days, and often faster. If you would like a return, please follow the instructions above and we’ll be in touch with instructions quickly. Returns will be processed within 7 days of receipt. During the holidays processing time may be extended.
Seems like after four to five years the story stays the same. I've made three attemps to reach out to someone about returning your product and no response has been received. The product was not what my wife was wanting and now we are stick with it because of the lack of communication. I would advise anyone else looking at this product to go somewhere else.
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