Returns & Exchanges

In our experience, customers that request to return their TigerLady, do so for one of the following reasons...

1. They think isn't aggressive enough
2. They think it's too hard to squeeze
3. They want to buy a more traditional device, like pepper spray, taser, or a gun/knife

Before you make up your mind to return TigerLady, we would very much appreciate that you consider a few things about our product. 

• It promotes situational awareness. The goal of TigerLady is to help the carrier feel more confident knowing they've taken a step to ensure their personal safety. Just having it in the hand will make the carrier more aware of their surroundings, and that will make them less of a target to begin with. Instead of engaging with the smartphone (an easy tendency in the age of Facebook, Instagram, & Twitter, and a sure fire way to let a predator know they aren't really paying attention), they've got TigerLady in the hand as a reminder to stay vigilant.
  
  
• It's there when you need it. TigerLady can go almost anywhere. Unlike traditional defense items, TigerLady won't set off alarms, and is rarely (if ever) recognized during a bag check so it's there when it's needed - bars, courthouses, office buildings, and the like where traditional items are confiscated, TigerLady will typical make it through. We don't advise bringing it through TSA at the airport - it's a better idea to put it in the checked luggage. 
  
  
• It's a safe & capable tool. TigerLady's claws are sharp and it's not a toy. We purposefully increased the tension strength of the foam to deploy the claws because we didn't want to add a safety -- TigerLady needs to work instantaneously in a bad situation. If a child got ahold of our product, the tension in the foam is meant to deter misuse. In a dire moment, the adrenaline kicking in would allow most adult women to deploy the claws without issue.

Our product is not a killing tool. It is a stun and run device. The market is flooded with highly dangerous products that wind up in junk drawers all over our country. Why?

• Tasers are too big and heavy and need to be charged. 
• Pepper spray goes bad, and the carrier never remembers to change it out
• Pepper spray relies on aerosols, which weaken over time
• Pepper spray can backfire on the sprayer, this is well documented on YouTube
• Knives and guns are often too aggressive and are taken away at bars and checkpoints

With TigerLady, we set out to create a product that women could and would actually carry with them. Pepper spray, tasers, knives... according to our survey research, these items are owned, but rarely carried. 

Making a reliable self-defense tool that (1) promotes confidence, (2) will actually be prioritized to go in the purse (3) and won't be confiscated is no easy task.Could it be more intimidating? Of course. That would have been easy, but many women have told us that they don't like, and won't carry super-intimidating and super-dangerous tools. Could it be more lethal, without a doubt, but that wouldn't solve legal and other problems.  

If you're still unconvinced, check out these two videos from independent news outlets... 

If you would still prefer to return your TigerLady(s), please reach out with your Name, Email Address, and Order number. Click here to request a return.  

**Please Note** Upon giving the refund, we will subtract a 10% restocking fee on all returns.

 

If you think your TigerLady is defective, please reach out to us and we'll replace it right away. Click here.

 

NOTE: TigerLady is not a toy, and is not meant for multiple uses as it is designed to collect DNA. Tested or used TigerLady units may not be returned.